TERMS AND CONDITIONS
You (“You”, “Client” or “Your” means you or, for services designed for businesses, the legal entity that you are authorized to represent and on whose behalf the Services are purchased) are indicating your acceptance of, and agree to be bound to the Terms and Conditions set forth below by using Connected Geek (“We”, “our”, or “us”), the website: www.connectedgeek.com (“website” or “site”), or by submitting any information to Connected Geek. If you do not agree to the Terms and Conditions set forth below, you must exit the website immediately.
UNDER NO CIRCUMSTANCES SHALL CONNECTED GEEK BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES THAT ARE DIRECTLY OR INDIRECTLY RELATED TO THE USE OF, OR THE INABILITY TO USE, THE WEBSITE, OR GEEKSONSITE.COM’S SERVICES EVEN IF GEEKSONSITE.COM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL CONNECTED GEEK HAVE ANY LIABILITY TO YOU FOR ANY DAMAGES, LOSSES, OR CAUSES OF ACTION FOR MORE THAN THE PURCHASE PRICE OF ANY ITEMS OR SERVICES YOU PURCHASED FROM CONNECTED GEEK IN THE APPLICABLE TRANSACTION. USE OF THE WEBSITE IS COMPLETELY AT YOUR OWN RISK.
The following additional terms and conditions apply to all interactions between you and Connected Geek.
SCOPE OF SERVICES
Connected Geek will use commercially reasonable efforts to resolve your computer or tech support problem for a fee as set forth on the Site or as quoted on the telephone, as applicable. Connected Geek may provide certain portions of its service via telephone, remote control session, online chat, email, or dispatching onsite technicians. Connected Geek provides services that are available on a one-time basis, for a fee as well as subscription services, which are an entitlement to more than one service over a period of time, for a recurring fee. It also provides parts or computing equipment.
Online services such as the “Flat Fee Tune-Up” and “Connected Geek Membership” will be performed and billed by Connected Geek, LLC.
Onsite services and products sold will be performed and billed by Connected Geek, LLC After12 months of unchargeable activity, your prepaid unused block hour(s) may expire.
You may order service from Connected Geek by calling Connected Geek. Fees for our services can be found on our “Pricing Options” page. Some services, parts, and computers ordered receive customized quotes by phone and/or email. Once you place an order you agree to pay fees for such service(s) and/or product(s).
Additional terms and conditions for each type of service are as follows:
Flat Fee Tune-Up:
We will perform a tune-up on the computer as indicated on the website regarding this service option.
Onsite service shall be billed at the hourly rate quoted via telephone for all time spent on or off the worksite. Labor will be billed in quarter-hour increments rounded to the nearest half-hour. A one-hour minimum will be billed for any site visit to the Client.
Unlimited Remote Support Service Annual Plan:
If you agree to it, you will be charged $600 for the first year. Thereafter, your annual renewals will be charged at a price of $600. This year-long subscription fee will be charged indefinitely during subsequent years unless you call or email us letting us know you wish to cancel your subscription. You may cancel your subscription at any time, however, all annual charges prior to cancellation are non-refundable. The subscription fee grants you unlimited access to our online remote services, but you are not entitled to a refund if you did not utilize the service. Refunds for past subscription charges will not be made. You are responsible for plan fees up until the time of cancellation. Some Clients may be charged a lesser annual amount due to promotion or discounted price offers.
Unlimited Remote Support Service Monthly Plan:
At our discretion, we may offer you a free 30 day trial of this service. During the offer, you are notified that after 30 days there will be an automatic charge of $50. If you agree to it, at the end of the 30 day trial period you will be charged $50 per month. This fee will be charged indefinitely during subsequent months unless you call or email us letting us know you wish to cancel your subscription. Telephone and email reminders of available service will be made and sent to subscribers regularly. You may cancel your subscription at any time, however, all monthly charges prior to cancellation are non-refundable. The subscription fee grants you unlimited access to our online remote services, but you are not entitled to a refund if you did not utilize the service. Some Clients may be charged a lesser monthly amount due to promotion or discounted price offers.
Payments are secured via credit card information or ACH banking information provided by the client during order submission or during the onsite visits. The client agrees to not dispute charges with the Credit Card Company.
Uncollected balances over 90 days will be considered in default and subject the Client to court costs, collection agency fees, and/or legal fees incurred in collection.
Credit card and ACH/ETF billing:
You hereby authorize Connected Geek to charge and/or place a hold on your credit card or electronic debit banking information you provide with respect to any unpaid charges for services or products. You authorize the issuer of the credit card or bank to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card or bank to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts. You authorize Connected Geek to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card or bank until such amounts are paid in full. You agree to provide Connected Geek with an updated credit card or banking information upon Connected Geek’s request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither Connected Geek nor any Connected Geek affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card or bank account. If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number. In the event, you are enrolled or later enroll, in an automatic payment or electronic funds transfer plan, you agree that all sums described herein may be charged, at Connected Geek option, to the account number provided for such automatic payment or electronic funds transfer plan. When payment is made by credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer. If charges cannot be processed through your credit card, or if your bank draft or electronic funds transfer is returned for insufficient funds, we may charge you an additional $25.00 per transaction.
CANCELLATION AND REFUND POLICY:
Clients are responsible for all labor hours and/or services performed and expenses incurred until cancellation. Additional terms for specific service options are more particularly described below. We will honor requests for refunds after you give us an opportunity to correct any problems.
All services are refundable under the following circumstances with no questions asked:
Flat Fee Tune-Up
- The remote technician cannot connect to your computer.
- If you ask to cancel the initial service request within 48 hours of purchase and we never connected to your computer.
- If we cannot fix or solve your computer problem.
- The on-site technician is unable to fix your computer problem.
- The on-site technician does not show up to the appointment and no re-schedule request was submitted to you
However, onsite service orders that are canceled by you (within 24 hours or less of the date and time slot of the appointment) will be charged a cancellation fee of $25.
Geeks For Life Unlimited Remote Support Service Plan:
Request for refunds for unused subscription services is accepted upon written request from subscribers.
We take returns/exchange only if the item was broken or damaged before it arrived at your home or business. We do not accept returns if a customer happens to be unsatisfied with a fully functional product.
We only accept damaged goods within the first 30 days (since the purchase date). Warranty after 30 days is provided only by the manufacturer. Limited Warranty: 12 months parts, 12 months labor. (May vary depending on the item).
A restocking fee of 15%.
Refunds after the return were approved will be processed after it is confirmed that the item is back in our warehouse.
Products that are not eligible for return will be sent back to you at your cost and expense if received and is:
- Not purchased from CONNECTED GEEK.
- Without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial numbers.
- A product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
- A product that exhibits physical damage.
- A product for which you have submitted a mail-in rebate.
To learn more about our refund policy, please contact us via our form.
Online service (Flat Fee Tune-Up) may not be successful because the problem may be beyond our ability to resolve remotely online. Some problems require onsite service for completion. We will credit your account for online fees towards onsite service fees. If you choose not to receive onsite service you are not entitled to a refund for online service.
All services include a 7-day warranty. Warranty is not valid if the customer did not report service problems or dissatisfaction prior to 7 days from us informing you of the completion of service.
All products will be billed at quoted prices. We are not responsible for product warranties. All product warranties must be handled directly with the manufacturer and are subject to the manufacturer’s terms and conditions. We will assist you in contacting the manufacturer and getting an exchange or support, but this does not constitute that we are responsible for the product warranty.