CONNECTED GEEK, LLC

MASTER TERMS OF SERVICE

Effective Date: September 11, 2026

Version 1.4

PART I – GENERAL TERMS

1. Definitions

For purposes of these Master Terms of Service, the following definitions apply:

“Agreement” means these Master Terms of Service together with any proposal, estimate, statement of work, invoice, managed services agreement, subscription agreement, purchase order accepted by Connected Geek, or any other written agreement between the parties.

“Connected Geek,” “Company,” “we,” “our,” or “us” means Connected Geek, LLC.

“Client,” “Customer,” “you,” or “your” means the individual, business, nonprofit organization, educational institution, government entity, or other organization purchasing or receiving products or services from Connected Geek.

“Services” means any professional, technical, consulting, managed, hosted, subscription, communications, AI, CRM, website, cloud, cybersecurity, or other products or services provided by Connected Geek.

“Deliverables” means any work product produced by Connected Geek, including reports, documentation, configurations, websites, automation workflows, software configurations, AI implementations, training materials, or other project-specific deliverables.

“Diagnostic Software” means software made available by Connected Geek for the Client to download and operate on the Client’s own equipment for the purpose of reading system health and configuration information, including the Connected Geek Diagnostic Tool. Diagnostic Software is provided free of charge and does not constitute a Service as defined above. Notwithstanding that exclusion, Sections 20 and 21 apply to Diagnostic Software and to any diagnostic report produced by it to the same extent they apply to Services.

“Managed Services” means recurring technology services provided under a subscription, Managed Services Agreement (MSA), service plan, or similar agreement.

“Third-Party Provider” means any vendor, manufacturer, cloud provider, software publisher, telecommunications carrier, payment processor, domain registrar, hosting company, Internet service provider, or other organization whose products or services are incorporated into or used in connection with Connected Geek’s Services.

“Business Day” means Monday through Friday, excluding federal holidays observed in the State of Michigan unless otherwise specified in writing.

2. Acceptance of These Terms

These Master Terms of Service govern all products and services provided by Connected Geek, LLC.

By requesting services, approving a proposal or estimate, signing an agreement, placing an order, submitting payment, accessing a Connected Geek website or client portal, using a Connected Geek-managed system, downloading or operating Diagnostic Software, or otherwise engaging Connected Geek, the Client acknowledges that they have read, understood, and agree to be bound by these Terms.

These Terms apply to all current and future products and services provided by Connected Geek unless superseded by a separate written agreement signed by both parties.

If any provision of these Terms conflicts with a separately executed written agreement, the terms of that written agreement shall control only with respect to the specific subject matter addressed therein. All remaining provisions of these Terms shall remain in full force and effect.

3. Services Provided

Connected Geek provides a broad range of professional technology services for residential, commercial, nonprofit, educational, and governmental clients.

Services may include, but are not limited to:

• Managed IT Services

• Computer repair and technical support

• Network, firewall, wireless, and cybersecurity services

• Microsoft 365 administration and cloud services

• Backup and disaster recovery solutions

• CRM Connect implementation, consulting, and support

• Customer relationship management (CRM) systems

• Artificial Intelligence (AI) consulting and implementation

• Voice AI solutions

• Business automation and workflow development

• Website design, development, hosting, and maintenance

• Domain registration and DNS management

• Email services

• SMS, voice, and communications services

• Audio/visual production and live streaming

• Technology consulting

• Project management

• Training and documentation

• Hardware, software, subscriptions, and licensing

• Other technology-related products and professional services

Specific deliverables, pricing, timelines, and responsibilities for each engagement will be identified in the applicable proposal, estimate, Statement of Work (SOW), Managed Services Agreement (MSA), subscription agreement, invoice, or other written authorization.

Unless expressly stated otherwise in writing, no service shall be interpreted to include work outside the agreed scope.

4. Scope of Work

Connected Geek will perform only those Services specifically identified in the applicable agreement or approved request.

Technology projects frequently evolve as additional information becomes available. Requests that materially expand the original scope—including additional features, integrations, consulting, revisions, travel, equipment, or implementation work—may require:

• A revised proposal or estimate

• A written change order

• Additional fees

• An updated project schedule

Connected Geek is under no obligation to perform work outside the agreed scope until the revised scope and associated costs have been approved.

Reasonable recommendations made during a project do not automatically become part of the agreed scope unless expressly accepted by both parties.

5. Client Responsibilities

The Client agrees to cooperate with Connected Geek throughout the engagement and to provide all information, approvals, access, and resources reasonably necessary for Connected Geek to perform the requested Services.

The Client is responsible for:

• Providing timely access to systems, equipment, facilities, and accounts

• Providing accurate and current information

• Maintaining valid software licenses unless otherwise agreed

• Designating authorized decision-makers

• Reviewing and approving deliverables in a timely manner

• Maintaining adequate backups unless backup services are included in writing

• Maintaining current, verified backups before running any operation that modifies equipment, whether performed by Connected Geek or by the Client

• Ensuring that any person operating Diagnostic Software is authorized to do so on the equipment concerned

• Following reasonable cybersecurity recommendations

• Protecting passwords and authentication credentials

• Promptly reporting suspected security incidents

• Maintaining compliance with applicable laws and regulations

• Providing a safe working environment for onsite services

Delays caused by incomplete information, unavailable personnel, failure to provide access, delayed approvals, or other Client actions may affect project schedules and may result in additional charges.

Connected Geek shall not be responsible for delays or increased costs resulting from the Client’s failure to fulfill these responsibilities.

6. Relationship of the Parties

Connected Geek performs Services as an independent contractor.

Nothing contained in these Terms shall be interpreted as creating:

• An employer-employee relationship

• A partnership

• A joint venture

• An agency relationship

• A fiduciary relationship

Neither party has authority to bind or obligate the other except as expressly provided in a written agreement.

PART II – COMMERCIAL TERMS

7. Fees, Pricing, and Payment

The Client agrees to pay all fees associated with the products and services provided by Connected Geek.

Charges may include, but are not limited to:

• Hourly labor

• Flat-rate services

• Project-based services

• Managed Services

• Monthly subscriptions

• Software licensing

• Hardware and equipment

• Cloud services

• Third-party products and subscriptions

• Travel expenses

• Shipping and handling

• Applicable taxes

Unless otherwise stated in writing, all pricing is quoted in United States Dollars (USD).

Estimates and Quotations

Estimates and quotations are provided in good faith based upon the information available at the time they are prepared.

Unless otherwise stated, estimates are valid for thirty (30) calendar days.

Actual charges may differ if:

• The scope of work changes.

• Additional issues are discovered.

• The Client requests additional services.

• Third-party pricing changes.

• Hardware or software availability changes.

• Unforeseen technical conditions arise.

Connected Geek will make reasonable efforts to obtain Client approval before performing work that materially exceeds an approved estimate whenever practical.

Invoices

Invoices are due according to the payment terms identified on the applicable invoice or agreement.

Unless otherwise stated in writing, invoices are due upon receipt.

Recurring services shall be billed according to the applicable subscription or Managed Services Agreement.

Deposits

Connected Geek may require deposits for projects involving:

• Equipment purchases

• Website development

• CRM implementations

• AI implementations

• Custom development

• Special-order products

• Large projects requiring significant upfront investment

Unless otherwise required by law or agreed to in writing, deposits become non-refundable once work has begun or materials have been ordered.

Late Payments

Invoices not paid when due may result in:

• Late payment charges where permitted by law

• Interest on overdue balances where permitted by law

• Suspension of ongoing services

• Suspension of hosted services

• Suspension of subscription services

• Suspension of CRM Connect services

• Suspension of Managed Services

• Collection activity

Connected Geek reserves the right to withhold project deliverables, administrative credentials, project completion, or future services until outstanding balances have been satisfied.

Returned Payments

Returned checks, rejected ACH transactions, chargebacks, disputed credit card transactions, or other failed payments may be subject to additional processing fees.

The Client remains responsible for all unpaid balances associated with the original transaction.

Collection Costs

The Client agrees to reimburse Connected Geek for reasonable costs incurred while collecting overdue balances, including collection agency fees, court costs, reasonable attorney fees where permitted by law, and other collection expenses.

8. Subscription and Managed Services

Certain Connected Geek services are provided on a recurring subscription basis.

Examples include:

• Managed IT Services

• Help Desk Services

• Remote Monitoring and Management (RMM)

• Microsoft 365 Administration

• Backup Monitoring

• Cybersecurity Services

• CRM Connect

• Website Hosting

• Email Hosting

• Domain Management

• Cloud Services

• Voice AI Services

• AI Services

• Software Licensing

• Other recurring technology services

Specific services included within a subscription shall be identified in the applicable Managed Services Agreement (MSA), subscription agreement, proposal, or service plan.

Service Availability

Connected Geek will use reasonable efforts to provide recurring services in accordance with the applicable agreement.

Because many services rely upon Internet connectivity and Third-Party Providers, uninterrupted availability cannot be guaranteed.

Temporary interruptions may occur due to:

• Scheduled maintenance

• Emergency maintenance

• Software updates

• Internet outages

• Utility failures

• Cybersecurity incidents

• Vendor outages

• Circumstances beyond Connected Geek’s reasonable control

Monitoring Services

Where monitoring services are included, Connected Geek will monitor covered systems as described in the applicable service agreement.

Monitoring services do not guarantee that every hardware failure, cybersecurity event, performance issue, or software defect will be detected or prevented.

The Client remains responsible for promptly reporting issues requiring assistance.

Client Requirements

To receive the full benefit of recurring services, the Client agrees to:

• Maintain supported hardware whenever reasonably possible.

• Maintain supported operating systems.

• Allow required monitoring software to remain installed.

• Maintain reliable Internet connectivity.

• Cooperate with troubleshooting efforts.

• Maintain required software licensing.

• Follow reasonable cybersecurity recommendations.

Failure to meet these responsibilities may affect Connected Geek’s ability to provide services efficiently.

Subscription Billing

Unless otherwise stated in writing:

• Subscription fees are billed in advance.

• Subscription services automatically renew.

• Charges continue until properly cancelled.

• Fees already earned are non-refundable except where required by law.

Service Changes

Technology continually evolves.

Connected Geek may modify available subscription plans, pricing, supported technologies, included features, or service offerings.

Whenever practical, reasonable notice will be provided before material changes affecting existing services become effective.

9. Professional Services

Connected Geek provides consulting, implementation, configuration, troubleshooting, project management, training, technical support, and other professional technology services.

Professional recommendations are based upon:

• Industry best practices

• Professional experience

• Information reasonably available at the time

• Manufacturer recommendations

• Vendor documentation

• The Client’s stated objectives

Technology environments frequently change due to software updates, hardware failures, vendor modifications, cybersecurity threats, licensing changes, and evolving industry standards.

Accordingly, recommendations that are appropriate today may require future modification.

No Guarantee of Results

Connected Geek will perform professional services using reasonable care and professional judgment.

However, Connected Geek does not guarantee:

• Increased revenue

• Increased productivity

• Increased profitability

• Search engine rankings

• Regulatory compliance

• Elimination of cybersecurity risks

• Elimination of software defects

• Compatibility between every technology product

• Achievement of any specific business objective

Project success frequently depends upon factors outside Connected Geek’s control, including Client participation, vendor support, software changes, market conditions, user adoption, and regulatory requirements.

Training and Consultation

Training sessions, consultations, recommendations, and advisory services are educational and informational in nature.

Final business, financial, legal, operational, and regulatory decisions remain solely the responsibility of the Client.

Connected Geek recommends that Clients seek qualified legal, accounting, insurance, or other professional advice when decisions extend beyond the scope of technology consulting.

PART III – SERVICE-SPECIFIC TERMS

10. Information Technology (IT) Services

Connected Geek provides professional technology consulting, support, implementation, maintenance, repair, and managed services for residential, commercial, nonprofit, educational, and government clients.

Services may include, but are not limited to:

• Computer repair and upgrades

• Server installation and administration

• Network design and support

• Firewall implementation

• Wireless networking

• Cybersecurity consulting

• Backup and disaster recovery

• Cloud migrations

• Microsoft 365 administration

• Microsoft Azure services

• Remote support

• Onsite support

• Technology assessments

• Hardware procurement

• Software installation and configuration

Services may be performed remotely, onsite, or through cloud-based management platforms.

Unless expressly stated in writing, Connected Geek does not guarantee that existing hardware, software, operating systems, or third-party applications will remain compatible following upgrades, patches, migrations, or vendor changes.

Unsupported Technology

Connected Geek may decline to install, repair, configure, or support technology that is:

• End-of-Life (EOL)

• End-of-Support (EOS)

• Counterfeit

• Unlicensed

• Compromised by malware

• Unsafe

• Unsupported by the manufacturer

• Reasonably believed to create unacceptable operational or cybersecurity risk

Where practical, Connected Geek will recommend appropriate replacement or upgrade options.

Remote Services

Many services are performed remotely.

The Client acknowledges that successful remote support depends upon:

• Reliable Internet connectivity

• Functional remote access software

• Compatible operating systems

• Reasonable system performance

Certain repairs, hardware replacements, and diagnostic procedures may require onsite service or shipment of equipment.

Client-Operated Diagnostic Software

Connected Geek may make Diagnostic Software available for the Client to download and operate on the Client’s own equipment. The following applies to any use of Diagnostic Software.

Provided as a convenience. Diagnostic Software is provided free of charge and as a convenience. Its availability does not create a Managed Services relationship and is not subject to any service level commitment.

Operated by the Client. Diagnostic Software runs on the Client’s equipment and is operated by the Client or by a person the Client has authorized. Connected Geek does not operate the Client’s computer through the Diagnostic Software and has no ability to instruct, control, or access the Client’s computer through it.

Administrative rights. Diagnostic Software requires administrative or equivalent privileges in order to read system health information. By running it, the Client represents that the Client is authorized to grant those privileges on the equipment concerned.

Read-only by default; repair operations require confirmation. Diagnostic Software is designed to read system information without altering it. Certain optional operations modify the Client’s equipment. Each such operation is presented with a description of its effect and requires the Client’s explicit confirmation before it will run. Some operations consist of a sequence of steps performed together; where that is so, the software lists every step in the sequence before requesting confirmation, and the Client’s confirmation applies to the sequence as a whole. Operations capable of disrupting an existing configuration additionally require the Client to type a confirmation word, and are not included in the version of the Diagnostic Software made available for self-service download.

Automatic reversal of an interrupted sequence. Where a sequence of steps is interrupted, whether because a step does not complete successfully or because the Client cancels it, the software attempts to reverse the steps that had already completed, in reverse order, so that the equipment is not left part-way through a change. Those reversing steps run without a further confirmation, and are identified to the Client in the same list of steps presented before the sequence began. The Client acknowledges that reversal is attempted on a best-efforts basis, that a reversing step may itself fail, and that Connected Geek does not warrant that equipment will be returned to its prior state.

Backups. The Client’s obligations under Section 16 apply in full. The Client is responsible for maintaining current, verified backups before running any operation that modifies the Client’s equipment. Connected Geek strongly recommends that the Client confirm a working backup before running any repair operation.

Results are advisory. A diagnostic report describes conditions observed at the time it was produced. It is not a warranty, certification, or guarantee of the condition, security, performance, or fitness of any equipment, and it is not a complete assessment. Connected Geek does not warrant that Diagnostic Software will detect every fault, that reported findings are exhaustive, or that equipment reported without findings is free of defects.

Where a diagnostic report comments on the age of equipment, or on whether equipment is worth repairing rather than replacing, that comment is general guidance derived from typical hardware lifespans. It is not a valuation, an engineering assessment, or a recommendation to purchase, and actual device longevity varies with usage, environment, and maintenance. Any decision to repair or replace remains the Client’s.

Where a diagnostic report comments on security configuration, including encryption, backup, firewall status, account privileges, or the presence of software capable of remote access, it reports only conditions the software was able to observe at the time it ran. It is not a security audit, penetration test, vulnerability assessment, compliance assessment, or certification of any kind, and it does not establish that equipment is secure or free of compromise.

Sending a report does not create an engagement. Submitting a diagnostic report to Connected Geek is a request only. No engagement, obligation to respond, obligation to perform Services, and no response time commitment arises unless and until Connected Geek expressly accepts the engagement in writing. The Client should not rely on a submitted report having been received, reviewed, or acted upon in the absence of confirmation from Connected Geek.

Acknowledgement of receipt. Connected Geek sends an automated message to the email address provided when a diagnostic report is received. That message confirms delivery of the report and nothing further. It is not an acceptance of an engagement, does not constitute the express written acceptance described above, and creates no obligation to review, respond, or perform Services, and no commitment as to the time within which any of those will occur. Any statement in that message that a report will be reviewed describes Connected Geek’s ordinary practice and is not a contractual undertaking.

Equipment used by more than one person. A diagnostic report may include information relating to persons other than the individual operating the software, including the names of the user accounts configured on the equipment. By sending a diagnostic report, the Client represents that the Client is authorized to disclose that information to Connected Geek. The software offers an option to replace identifying names with placeholders before a report is sent, and the Client is responsible for deciding whether to use it.

Privacy. Information transmitted to Connected Geek through Diagnostic Software is handled in accordance with the Connected Geek Privacy Policy referenced in Section 19. No information is transmitted unless the Client accepts the notice displayed by the software before transmission.

Limitation of liability. As provided in Section 1, the disclaimers in Section 20 and the limitations in Section 21 apply to Diagnostic Software and to any diagnostic report. Because Diagnostic Software is provided free of charge, and without limiting Section 21, the Client acknowledges that no amount has been paid for it.

11. CRM Connect Services

CRM Connect is Connected Geek’s customer relationship management (CRM), communications, marketing automation, and business operations platform.

Available functionality may include:

• Contact Management

• Opportunity and Pipeline Management

• Appointment Scheduling

• Workflow Automation

• Email Marketing

• SMS Messaging

• Voice Communications

• AI Features

• Websites and Funnels

• Forms and Surveys

• Reputation Management

• Payment Processing

• Reporting and Analytics

• Third-Party Integrations

Features available to each Client depend upon the subscription level, licensed services, and capabilities of underlying Third-Party Providers.

Client Data

The Client retains ownership of all business information, customer information, communications, uploaded content, and records entered into CRM Connect.

Connected Geek may access Client information only as reasonably necessary to:

• Configure services

• Provide technical support

• Troubleshoot issues

• Perform authorized work

• Comply with legal obligations

Connected Geek does not sell Client data.

Client Responsibilities

The Client remains responsible for:

• User account management

• Password security

• Reviewing automations

• Testing workflows before production

• Monitoring outbound communications

• Compliance with applicable laws

• Maintaining accurate account information

The Client is solely responsible for all communications sent using CRM Connect.

12. Artificial Intelligence (AI) Services

Connected Geek may provide consulting, implementation, customization, monitoring, support, and training for Artificial Intelligence (“AI”) technologies.

AI-related services may include:

• AI consulting

• AI strategy development

• AI agents

• Voice AI

• Prompt engineering

• Knowledge base development

• Workflow automation

• AI-assisted customer service

• AI integrations

• Business process automation

AI Limitations

Artificial intelligence systems generate responses using statistical models, available data, prompts, and machine learning algorithms.

AI-generated content may occasionally contain:

• Inaccurate information

• Incomplete information

• Outdated information

• Hallucinated content

• Misinterpretations

• Bias

• Unexpected responses

Clients should independently review AI-generated content before relying upon it for legal, medical, financial, regulatory, employment, safety, or other significant decisions.

Connected Geek does not warrant that AI-generated content will always be accurate, complete, or appropriate for every circumstance.

Human Oversight

Unless expressly agreed otherwise in writing, AI implementations provided by Connected Geek are intended to assist human decision-making—not replace it.

The Client remains solely responsible for reviewing AI-generated output before acting upon it.

AI Platform Changes

AI technologies evolve rapidly.

Model behavior, pricing, APIs, usage limits, capabilities, licensing, and available features may change without notice by Third-Party Providers.

Connected Geek is not responsible for changes implemented by AI vendors after services have been delivered.

13. Website, Hosting, and Digital Services

Connected Geek provides website development, hosting, maintenance, domain management, DNS management, landing pages, online forms, integrations, search engine optimization (SEO), and related digital services.

Specific deliverables, revisions, project schedules, and ownership rights shall be defined within the applicable proposal or Statement of Work.

Client Content

The Client represents that all materials supplied to Connected Geek—including text, images, logos, videos, documents, trademarks, and other content—are owned by the Client or used with appropriate permission.

The Client agrees to indemnify Connected Geek against claims arising from materials supplied by the Client that infringe upon the rights of others.

Website Availability

Connected Geek will use reasonable efforts to maintain hosted services.

However, website availability may be affected by:

• Hosting providers

• Internet outages

• Domain registrars

• DNS propagation

• Software updates

• Cybersecurity incidents

• Scheduled maintenance

• Third-Party Providers

Connected Geek cannot guarantee uninterrupted availability of hosted services.

Search Engine Optimization (SEO)

SEO recommendations are based upon generally accepted industry practices.

Connected Geek does not guarantee:

• Specific search rankings

• Search engine placement

• Increased traffic

• Increased sales

• Increased conversions

Search engine algorithms are controlled by Third-Party Providers and may change without notice.

14. Communications Services (SMS, Email, Voice & A2P Messaging)

Connected Geek may provide communications services, including:

• SMS messaging

• MMS messaging

• Voice services

• AI voice communications

• Appointment reminders

• Marketing automation

• Transactional notifications

• Email communications

• Call tracking

• Call recording

• Telecommunications integrations

Many communications services rely upon Third-Party Providers, including telecommunications carriers, messaging platforms, cloud providers, and Internet service providers.

Client Compliance

The Client is solely responsible for ensuring that communications comply with all applicable laws, regulations, and industry requirements, including but not limited to:

• Telephone Consumer Protection Act (TCPA)

• CAN-SPAM Act

• CTIA Messaging Principles and Best Practices

• A2P 10DLC requirements

• Carrier messaging policies

• Applicable privacy laws

• Industry-specific regulations

Connected Geek may provide guidance regarding compliance; however, legal compliance remains the Client’s responsibility.

Consent Requirements

The Client agrees to obtain all legally required permissions, authorizations, and opt-in consent before sending:

• SMS messages

• MMS messages

• Email marketing

• Automated voice calls

• AI voice communications

• Prerecorded messages

• Other regulated communications

Connected Geek reserves the right to suspend communications services where there is reasonable evidence of spam, fraud, abuse, unlawful activity, or violations of carrier or platform requirements.

Message Delivery

Delivery of communications depends upon numerous factors outside Connected Geek’s control, including:

• Carrier acceptance

• Recipient devices

• Spam filtering

• Internet connectivity

• Platform availability

• Third-Party Providers

Accordingly, Connected Geek does not guarantee:

• Message delivery

• Delivery speed

• Delivery order

• Recipient availability

• Open rates

• Click-through rates

• Marketing performance

15. Third-Party Products and Services

Many Connected Geek services rely upon products and services provided by independent Third-Party Providers.

Examples include:

• Microsoft

• Google

• OpenAI

• Twilio

• LeadConnector

• GoHighLevel

• Stripe

• Cloudflare

• Supabase

• Vercel

• Zendesk

• Domain registrars

• Hosting providers

• Equipment manufacturers

• Internet service providers

• Telecommunications carriers

• Payment processors

Connected Geek may recommend, configure, integrate, resell, or support these products; however, Connected Geek does not own or control them.

Accordingly, Connected Geek is not responsible for:

• Vendor outages

• API changes

• Licensing modifications

• Pricing changes

• Feature changes

• Product discontinuation

• Security incidents

• Manufacturer decisions

• Carrier restrictions

• Third-party service interruptions

Any warranties, service commitments, or support obligations remain solely the responsibility of the applicable Third-Party Provider unless expressly stated otherwise in writing by Connected Geek.

PART IV – DATA, SECURITY & LEGAL PROTECTIONS

16. Data Protection, Backup, and Disaster Recovery

Connected Geek recognizes the importance of protecting Client information and employs reasonable administrative, technical, and physical safeguards appropriate to the services being provided.

However, no technology system, cloud platform, communications network, or security solution can guarantee complete protection against data loss, unauthorized access, cyberattacks, ransomware, hardware failure, software defects, human error, or other unforeseen events.

Client Responsibility for Data

Unless expressly included within a written agreement, the Client remains solely responsible for maintaining current backups of all important data, including but not limited to:

• Business records

• Financial records

• Customer information

• Email

• Documents

• Databases

• Photographs

• Videos

• Software configurations

• Any other electronic information

The Client should verify that backups are functioning properly and should periodically test restoration procedures.

This responsibility applies equally to operations performed by Connected Geek and to operations the Client performs on its own equipment using Diagnostic Software.

Managed Backup Services

If Connected Geek provides backup or disaster recovery services under a separate agreement, those services shall be governed by the applicable proposal, Statement of Work, or Managed Services Agreement.

Although Connected Geek will use commercially reasonable efforts to monitor and maintain backup services, Connected Geek cannot guarantee that every backup will complete successfully or that every file will always be recoverable.

Backup integrity may be affected by circumstances outside Connected Geek’s control, including:

• Hardware failure

• Corrupted storage media

• Software defects

• Encryption by ransomware

• Internet outages

• Third-Party Provider failures

• User error

Data Recovery

Data recovery services are performed on a best-effort basis.

Connected Geek does not guarantee that deleted, corrupted, encrypted, damaged, or inaccessible data can be successfully recovered.

17. Confidentiality

Each party agrees to protect confidential information received from the other party and to use such information solely for purposes reasonably necessary to perform the Services described under this Agreement.

Confidential information includes, but is not limited to:

• Business information

• Customer information

• Financial information

• Technical documentation

• Security configurations

• Passwords

• Trade secrets

• Proprietary processes

• Software configurations

• Marketing information

• Business strategies

• Any information reasonably understood to be confidential

Confidential information does not include information that:

• Becomes publicly available through no fault of the receiving party;

• Was lawfully known prior to disclosure;

• Is independently developed without reference to the confidential information; or

• Must be disclosed pursuant to a valid court order or legal requirement.

Connected Geek may disclose confidential information only to employees, contractors, or Third-Party Providers who require such access to perform authorized Services and who are bound by appropriate confidentiality obligations.

18. Intellectual Property

Unless otherwise agreed in writing, each party retains ownership of its pre-existing intellectual property.

Connected Geek retains ownership of its:

• Methodologies

• Templates

• Documentation

• Processes

• Scripts

• Automation frameworks

• Software tools

• Diagnostic Software

• Training materials

• Proprietary workflows

• Internal systems

• Know-how

The Client retains ownership of:

• Business information

• Logos

• Trademarks

• Branding

• Customer information

• Original content

• Business processes

• Proprietary materials supplied by the Client

Upon payment in full, the Client receives ownership or the applicable license to use project-specific deliverables created specifically for the Client, except where third-party licensing restrictions apply or the parties have agreed otherwise in writing.

Diagnostic Software is licensed, not sold. Connected Geek grants the Client a limited, revocable, non-exclusive, non-transferable license to operate Diagnostic Software on equipment the Client owns or is authorized to administer, solely for the purpose of diagnosing that equipment. The Client shall not sell, rent, sublicense, or redistribute Diagnostic Software, or reverse engineer it except to the extent that restriction is unenforceable under applicable law.

Connected Geek reserves the right to reuse general knowledge, skills, experience, concepts, and techniques developed during the performance of Services, provided no Client confidential information is disclosed.

19. Privacy

Connected Geek collects, uses, stores, and protects personal information in accordance with its Privacy Policy.

The current Privacy Policy is incorporated into these Terms by reference and is available on the Connected Geek website.

Where applicable, the Client is responsible for ensuring that its own privacy practices comply with applicable laws governing the collection and processing of personal information.

20. Warranty Disclaimer

Connected Geek performs all Services using commercially reasonable care and generally accepted professional practices.

EXCEPT AS EXPRESSLY PROVIDED IN WRITING, ALL SERVICES, SOFTWARE, HARDWARE, DELIVERABLES, HOSTED SERVICES, AI SERVICES, CRM SERVICES, COMMUNICATIONS SERVICES, WEBSITES, DIAGNOSTIC SOFTWARE, DIAGNOSTIC REPORTS, AND RELATED PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONNECTED GEEK DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

• Merchantability

• Fitness for a particular purpose

• Non-infringement

• Accuracy

• Availability

• Reliability

• Compatibility

• Continuous operation

Connected Geek does not warrant that:

• Services will be uninterrupted;

• Systems will always remain secure;

• Software will be free of defects;

• AI-generated content will always be accurate;

• Diagnostic Software will identify every fault, defect, or condition affecting a system, or that a system reported without findings is free of defects;

• Third-Party Providers will maintain existing functionality;

• Communications will always be delivered successfully; or

• Every cybersecurity threat can be prevented.

21. Limitation of Liability

To the fullest extent permitted by law, Connected Geek’s total cumulative liability arising out of or relating to the Services shall not exceed the total amount actually paid by the Client to Connected Geek for the specific Services giving rise to the claim during the twelve (12) months immediately preceding the event giving rise to liability.

This limitation applies equally to Diagnostic Software and to any diagnostic report. Because Diagnostic Software is provided free of charge, no amount has been paid for it, and Connected Geek shall have no liability arising out of or relating to Diagnostic Software except to the extent such a limitation is unenforceable under applicable law.

Under no circumstances shall Connected Geek be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to:

• Lost profits

• Lost revenue

• Loss of business opportunities

• Loss of goodwill

• Loss of data

• Business interruption

• Downtime

• Loss of anticipated savings

• Reputational harm

This limitation applies regardless of the legal theory asserted, including contract, negligence, tort, strict liability, or otherwise, even if Connected Geek has been advised of the possibility of such damages.

Some jurisdictions do not permit certain warranty disclaimers or limitations of liability. In such jurisdictions, these limitations shall apply only to the maximum extent permitted by applicable law.

22. Indemnification

The Client agrees to defend, indemnify, and hold harmless Connected Geek, LLC, its owners, officers, employees, contractors, affiliates, successors, and assigns from and against any claims, demands, liabilities, damages, losses, judgments, settlements, penalties, fines, costs, and expenses (including reasonable attorney fees) arising out of or relating to:

• The Client’s misuse of the Services or of Diagnostic Software;

• The Client’s violation of applicable laws or regulations;

• Content, data, or materials supplied by the Client;

• Unauthorized communications initiated by the Client;

• The operation of Diagnostic Software on equipment the Client was not authorized to administer;

• Intellectual property infringement resulting from Client-provided materials;

• The Client’s negligent acts or omissions; or

• The Client’s breach of this Agreement.

Connected Geek shall promptly notify the Client of any claim subject to indemnification and shall reasonably cooperate in the defense of such claim.

23. Insurance

Connected Geek maintains commercially reasonable business insurance appropriate to its operations.

The Client is responsible for maintaining appropriate insurance covering its own:

• Business operations

• Property

• Equipment

• Data

• Cybersecurity risks

• Business interruption

• Professional activities

Connected Geek is not responsible for losses that would reasonably be covered by the Client’s own insurance policies.

PART V – GENERAL LEGAL PROVISIONS

24. Suspension and Termination

Either party may terminate recurring services in accordance with the termination provisions contained within the applicable agreement, Managed Services Agreement (MSA), subscription agreement, or Statement of Work.

If no separate agreement specifies a termination period, either party may terminate recurring services by providing thirty (30) days’ written notice.

Right to Refuse Service

Connected Geek reserves the right to refuse any request for products or services that, in its reasonable judgment:

• Violates applicable laws or regulations;

• Presents an unreasonable safety, security, or legal risk;

• Requires work outside Connected Geek’s expertise, capabilities, or available resources;

• Involves fraudulent, deceptive, abusive, or unethical activity;

• Would violate the policies, terms, or acceptable use requirements of a Third-Party Provider; or

• Is otherwise inconsistent with Connected Geek’s business practices, professional standards, or core values.

Where appropriate, Connected Geek may recommend an alternative solution or refer the Client to another qualified service provider.

Connected Geek reserves the right to immediately suspend or terminate Services, with or without prior notice, if the Client:

• Fails to make timely payment;

• Violates these Terms;

• Uses the Services for unlawful purposes;

• Engages in abusive, fraudulent, threatening, or harassing conduct toward Connected Geek personnel;

• Violates carrier, vendor, or Third-Party Provider policies;

• Creates a security risk to Connected Geek, its personnel, systems, or other clients;

• Provides false or misleading information in connection with the Services; or

• Otherwise materially breaches this Agreement.

Connected Geek may additionally suspend or revoke access to Diagnostic Software, and may invalidate any session code issued for the submission of diagnostic reports, at any time and without notice.

Termination or suspension of Services does not relieve the Client of responsibility for payment of Services performed, products ordered, subscriptions incurred, or other amounts owed prior to the effective date of termination.

25. Force Majeure

Connected Geek shall not be liable for delays or failures in performance caused by circumstances beyond its reasonable control, including but not limited to:

• Natural disasters

• Fire

• Flood

• Severe weather

• Pandemic

• Epidemic

• War

• Terrorism

• Civil unrest

• Government action

• Labor disputes

• Utility failures

• Internet outages

• Cyberattacks

• Vendor failures

• Cloud provider outages

• Supply chain disruptions

• Acts of God

Performance shall be suspended for the duration of the Force Majeure event.

26. Governing Law and Venue

These Terms shall be governed by and interpreted under the laws of the State of Michigan, without regard to its conflict of law principles.

Any legal action arising from these Terms shall be brought in the state or federal courts having jurisdiction within the State of Michigan.

The parties consent to the jurisdiction of those courts.

27. Dispute Resolution

The parties agree to make reasonable good-faith efforts to resolve disputes through informal discussions before initiating litigation.

Nothing in this section prevents either party from seeking temporary or emergency injunctive relief when necessary to protect its legal rights.

28. Notices

Formal notices required under these Terms shall be provided in writing and may be delivered by:

• Email

• Certified U.S. Mail

• National overnight courier

• Personal delivery

Notices shall be deemed received:

• Upon confirmed delivery for personal delivery;

• On the delivery date shown by the carrier;

• On the date electronic delivery is confirmed; or

• Three (3) business days after mailing by certified mail.

29. Electronic Communications and Electronic Signatures

The parties agree that electronic communications, electronic approvals, electronic signatures, emailed authorizations, online acceptance, invoices, proposals, Statements of Work, payment authorizations, and other electronic records may satisfy any legal requirement for a writing or signature to the fullest extent permitted by applicable law.

30. Assignment

The Client may not assign or transfer this Agreement without the prior written consent of Connected Geek.

Connected Geek may assign this Agreement to a successor entity resulting from a merger, acquisition, sale of substantially all assets, or corporate reorganization.

31. Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

The invalid provision shall be interpreted as closely as possible to reflect the original intent while complying with applicable law.

32. Waiver

Failure by either party to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other provision.

Any waiver must be in writing and signed by the party granting the waiver.

33. Survival

The following provisions shall survive termination of this Agreement:

• Payment obligations

• Confidentiality

• Intellectual Property

• Warranty Disclaimer

• Limitation of Liability

• Indemnification

• Governing Law

• Dispute Resolution

• Any other provision which, by its nature, is intended to survive termination.

34. Entire Agreement

These Master Terms of Service, together with any applicable proposal, estimate, Statement of Work, Managed Services Agreement, subscription agreement, invoice, or other written agreement, constitute the entire agreement between the parties regarding the Services provided by Connected Geek.

They supersede all prior discussions, negotiations, representations, or understandings relating to the same subject matter.

No modification of these Terms shall be effective unless made in writing by Connected Geek or otherwise published as an updated version on the Connected Geek website.

35. Contact Information

Connected Geek, LLC

Website: https://connectedgeek.net

Support Portal: https://connectedgeek.net/contact-us/

Email: [email protected]

Phone: (248) 648-1717

Acceptance

By purchasing products or services from Connected Geek, approving a proposal or estimate, signing an agreement, submitting payment, using Connected Geek’s websites or hosted services, downloading or operating Diagnostic Software, or otherwise engaging Connected Geek to perform Services, the Client acknowledges that they have read, understood, and agree to be bound by these Master Terms of Service.

Revision History

Version 1.4

Effective Date: September 11, 2026

Added an acknowledgement of receipt provision to Section 10, stating that the automated message sent when a diagnostic report is received confirms delivery only, is not an acceptance of an engagement, and creates no obligation to review or respond and no commitment as to timing. This addition reconciles Section 10 with the confirmation message introduced in September 2026, which states that a technician will review the report. No other provision is amended. The Diagnostic Software, the operations it performs, the confirmations it requires, and the reversal of an interrupted sequence are unchanged. Supersedes Version 1.3 in full.

Version 1.3

Effective Date: September 7, 2026

Renamed the software identified in the Section 1 definition of Diagnostic Software from the Connected Geek Repair Tool to the Connected Geek Diagnostic Tool. The name was changed because the software made available to Clients for self-service operation performs read-only diagnostic checks and does not perform repairs; repair operations are performed by a technician under Section 10. No definition, obligation, limitation, disclaimer, license grant, or other term is altered by this revision, and it is not a material change.

Version 1.2

Effective Date: September 4, 2026

Amended Section 10 to reflect changes to the Diagnostic Software. The confirmation provision now addresses operations consisting of a sequence of steps performed under a single confirmation. Added a provision describing the automatic reversal of an interrupted sequence. Added a provision addressing equipment used by more than one person, including a Client representation regarding the disclosure of information relating to other users. Extended the advisory-results provision to address guidance on equipment age and repair-or-replace decisions, and to state that comments on security configuration do not constitute a security audit, assessment, or certification. Supersedes Version 1.1 in full.

Version 1.1

Effective Date: September 4, 2026

Added terms covering Diagnostic Software made available for Clients to operate on their own equipment, including the Connected Geek Repair Tool. Added a definition in Section 1, Client responsibilities in Section 5, a Client-Operated Diagnostic Software subsection in Section 10, a license grant in Section 18, and conforming amendments to Sections 2, 15, 16, 20, 21, 22, and 24.

Version 1.0

Effective Date: July 24, 2026

Initial publication of the Connected Geek Master Terms of Service.